Keys to Success - Hospitality Tips

One of the most meaningful and comprehensive service codes ever introduced in hospitality.

This series on the 'high-touch' side of hospitality prompted positive reader feedback and ideas from hoteliers and managers who have participated in some of my workshops idea
* Segment 1 underscored the need for hospitality businesses to deliver unique experience to avoid being viewed as a commodity.
* Segment 2 focused on identifying ways to encourage hotel staffs to think about the 'guest experience' , whether you are an independent hotel or brand affiliated It offered concrete examples ways to avoid being seen as ordinary or a 'commodity' in the critical guest service of SLEEP
* Segment 3 examined the essential topic of significant value to hotel guests everywhere: BREAKFAST.
* Segment 4 generated the most reader feedback, with general agreement that calming “an angry customer” gives hotels the chance to win loyalty be demonstrating sincere concern.